Terms & Conditions

Terms & Conditions for Binpex Delivery

Welcome to Binpex! By using our services, you agree to the following terms and conditions. Please read them carefully before accessing or using our website, mobile app, or any of our services.

1. Acceptance of Terms

By accessing or using Binpex services, you accept these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

2. Services Provided

Binpex provides courier and delivery services within Colombo and other locations as specified. We handle the pickup, transport, and delivery of parcels, packages, documents, and other items as agreed upon.

3. User Responsibilities

  • Accurate Information: You must provide accurate and complete information for all orders, including pickup and delivery addresses, contact details, and package descriptions.
  • Proper Packaging: You are responsible for securely packaging your items to prevent damage during transit.
  • Prohibited Items: You must not send any prohibited or illegal items, including hazardous materials, weapons, explosives, or any items restricted by local law.

4. Payment Terms

  • Payment Methods: Payments for services can be made through various methods, including credit/debit cards, bank transfers, or other payment gateways as specified on our website or app.
  • Charges and Fees: All charges and fees for our services are clearly displayed during the order process. By placing an order, you agree to pay the stated amount.

5. Delivery Policy

  • Delivery Timeframes: We strive to deliver all parcels within the specified timeframes. However, delivery times are estimates and may be affected by factors beyond our control, such as weather conditions or unforeseen delays.
  • Failed Delivery: If delivery cannot be completed due to incorrect address, absence of the recipient, or refusal to accept the package, Binpex may charge additional fees for redelivery or return to sender.
  • Parcel Hold: Binpex can hold a parcel for a specified duration before delivery, subject to prior arrangement and confirmation.

6. Tracking and Notifications

  • Real-Time Tracking: You can track your parcel in real time by entering the tracking ID on the Binpex tracking portal at binpex.com.
  • Notifications: You will receive notifications about the status of your parcel via email, SMS, or through our app.

7. Liability and Insurance

  • Limited Liability: Binpex is not liable for any loss, damage, or delay caused by factors beyond our control, such as natural disasters, accidents, or third-party actions.
  • Insurance: Binpex provides basic coverage for loss or damage to parcels during transit. Additional insurance can be purchased at an extra cost for valuable items.

8. Cancellation and Refund Policy

  • Cancellation: Orders may be canceled before pickup without any charge. If a pickup has already been made, a cancellation fee may apply.
  • Refunds: Refunds are processed based on the reason for cancellation or failure to deliver. Contact customer support for specific refund requests.

9. Prohibited Activities

Users of Binpex services must not engage in any unlawful or harmful activities, including:

  • Misuse of the website or app for fraudulent purposes.
  • Attempting to disrupt the service, including hacking or unauthorized access to Binpex systems.
  • Sending prohibited, illegal, or dangerous items.

10. Changes to Terms and Services

Binpex reserves the right to modify or update these Terms and Conditions at any time. Changes will be posted on our website. Continued use of our services after any changes constitutes acceptance of the new terms.

11. Governing Law

These Terms and Conditions are governed by the laws of Sri Lanka. Any disputes arising from these terms or the use of our services will be resolved in the courts of Sri Lanka.

12. Contact Information

For any questions or concerns about these Terms and Conditions, please contact us:

Email: [email protected]
Phone: +94 722 272 345
Address:
No. 344A, Galkissa Road,
Mount Lavinia,
Sri Lanka

By using Binpex services, you agree to comply with these Terms and Conditions.